Yealink SIP-T20 User Manual download pdf (Page 110)

User Guide for the SIP-T20P/SIP-T20 IP Phone

How to obtain the MAC address of a phone when the phone is not powered on?

Three ways to obtain the MAC address of a phone:

 You can ask your supplier for shipping information sheet which includes MAC

addresses according to the corresponding PO (Purchase Order).

 You can find the MAC address in the label of carton box.

 You can also find the MAC address from the phone’s bar code on the back of the

phone.

Why can’t I get a dial tone?

 Check for any loose connections and that the phone has been installed properly.

For the installation instructions, refer to Phone Installation on page 11.

 Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to

check whether the dial tone is present for one of the audio modes.

If the dial tone exists on another audio mode, connect a different handset or

headset to isolate the problem.

Why doesn’t the phone ring?

Check that the ringer volume on the phone. To adjust the ringer volume setting, press

the Volume key when the phone is idle. For more information, refer to Volume on page

24.

Why can’t I receive calls?

 Check that the SIP registration with your system administrator.

 Check that the DND (Do Not Disturb) mode is deactivated on the phone. Refer to

Do Not Disturb (DND) on page 61.

 Check that call forward is disabled on the phone. Refer to Call Forward on page

64.

 Check whether the caller number is stored in the blacklist directory. Refer to

Blacklist on page 32.

Why is my handset not working?

Check that the handset cord is fully connected to both the handset jack on the phone

and handset. Refer to Phone Installation on page 11.

Why is my headset not working?

 Check that the headset cord is fully connected to the headset jack on the phone.

Refer to Phone Installation on page 11.

 Check that the headset mode is activated. Refer to Headset Mode

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Yealink SIP-T20 User Manual Page 110