Yealink SIP-T20 User Manual download pdf (Page 115)

Troubleshooting

103

How to export system log?

We may need you to provide a system log to help analyze your problem.

To e xport a system log via web user interface:

1. Click on Settings->Configuration.

2. Select 6 from the pull-down list of Sys tem Log Level.

3. Click Confirm to accept the change.

The web user interface prompts ―Do you want to restart your machine?‖. The

configuration will take effect after reboot.

4. Click OK to reboot the phone.

After rebooting the phone, the system log level is set as 6, the debug level.

5. Mark the Local radio box in the Ex port System Log field.

6. Click Export to open file download window, and then save the file to your local

system.

You can also export the system log to a syslog server. Contact your system administrator

for more information.

Note

How to export/ import phone configurations?

We may need you to provide the phone configurations to help analyze your problem. In

some instance, you may need to import configurations to the phone.

To e xport the phone configurations via web user interface:

1. Click on Settings->Configuration.

It is recommended you reset the system log level to 3 after you have the syslog file

provided.

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Yealink SIP-T20 User Manual Page 115