Yealink SIP-T20 User Manual Page 102
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- Table of contents
- TROUBLESHOOTING
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User Guide for the SIP-T20P/SIP-T20 IP Phone
90
3. Click on Advanced.
4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Mus ic Server URI field.
5. Click Confirm to accept the change.
When you placed a call on hold, the held party can hear the music.
Note
ACD is often used in offices for customer service, such as call center. The ACD system
handles the large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T20P/SIP-T20 IP phone allows the ACD system to distribute
large volumes of incoming calls to the registered ACD users. To use this feature, you
should configure an ACD key in advance.
Note
To configure an ACD key via phone user interface:
1. Press .
2. Select Fe atures->DSS Keys.
3. Select the desired DSS key.
All involved parties cannot use encrypted RTP.
Music on hold server is configurable via web user interface only.
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
- Quick Installation Guide 5
- Quick Reference Guide 5
- About This Guide 7
- Table of Contents 11
- Overview 13
- Getting Started 21
- Ethernet Cable 22
- Phone Stand 22
- Power Adapter (Optional) 22
- AC Power 24
- Power over Ethernet 24
- General Settings 29
- Audio Settings 29
- Contact Management 29
- Call History Management 29
- System Customizations 29
- Customizing Your Phone 31
- Local Directory 38
- Blacklist 38
- Ring Tones on page 24 39
- Adding Contacts Manually 40
- H EADSET key again 48
- Type (Key Event) 53
- Ke y Type (Hold) 53
- Ke y Type (DND) 53
- Ke y Type (Group Listening) 54
- Ke y Type (Zero Touch) 54
- Type (Keypad Lock) 54
- Replace Rule 56
- Dial-now 56
- Area Code 56
- Block Out 56
- Basic Call Features 65
- Using the headset 66
- Using the handset 67
- Using the speakerphone 67
- Static Forwarding 76
- Dynamic Forwarding 80
- Directed Call Pickup 86
- Group Call Pickup 87
- The BLF key LED flashes 92
- Advanced Phone Features 107
- Troubleshooting 109
- Regulatory Notices 119
- Appendix A – Time Zones 123
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