Yealink VP530 User Manual download pdf

The following provides information that can assist you in troubleshooting problems with

your Yealink VP530 IP video phone. The phone can provide feedback in the form of

on-screen error messages, status indicators, and log files for troubleshooting issues. You

can try to troubleshoot the problem referring to the solution tips.

For additional information, refer to the user guide of Yealink VP530 IP video phone or

contact Yealink FAE (Field Application Engineer).

We may need you to provide debug log information to help analyze your problem. By

default, you can export the debug system log information to local PC.

To export the system log to local PC via web user interface:

1. Login the web user interface of the phone.

2. Click on Phone->Configuration.

3. Select 6 from the pull-down list of Log Level.

The default system log level is 3.

4. Click Confirm to accept the change.

The web user interface prompts “Do you want to restart your machine?”. The

configuration will take effect after reboot.

5. Click OK to reboot the phone.

The system log level is set as 6, the debug level.

6. Mark the Local radio box in the Export System Log field.

7. Click Export to download and save the system log file to your local PC system.

You can also export the debug log information to a syslog server. Refer to the following

for more information.

Refer to the above steps to configure the system log level. Instead of step 6, mark the

Server radio box in the Export System Log field, enter the syslog server address.

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Summary of Contents

Page 1

1 The following provides information that can assist you in troubleshooting problems with your Yealink VP530 IP video phone. The phone can provide fe

Page 2

2 The following takes the 3CDaemon application as an example. You can download the 3CDaemon application at: http://www.oldversion.com/3Com-Daemon.htm

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3 4. Click Import to import the configuration file. Note We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trac

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4  If the phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.  Ch

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5 ’Do one of the following:  Check that the SIP registration with your system administrator.  Check that DND (Do Not Disturb) mode is turned off

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6 ’The SMS feature depends on support from a SIP server. Contact your system administrator for more information. You can change the user password via

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7 To reboot the phone via web user interface: 1. Login the web user interface of the phone. 2. Click on Phone->Upgrade. 3. Click Reboot to rebo

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8 To upgrade firmware via web user interface: 1. Login the web user interface of the phone. 2. Click on Phone->Upgrade. 3. Click Browse to sele

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Yealink VP530 User Manual

Browse online or download User Manual for Telephones Yealink VP530. Yealink VP530 IP video phone Troubleshooting Tips

Summary of Contents

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