Troubleshooting
237
2.
In the
Export or Import Configuration
block, click
Export
to open the file download
window, and then save the file to your local system.
Troubleshooting Solutions
This section describes solutions to common issues that may occur while using the IP
phone. Upon encountering a scenario not listed in this section, contact your Yealink
reseller for further support.
Why is the LCD screen blank?
Do one of the following:
Ensure that the IP phone is properly plugged into a functional AC outlet.
Ensure that the IP phone is plugged into a socket controlled by a switch that is on.
If the IP phone is plugged into a power strip, try plugging it directly into a wall
outlet.
If your phone is PoE powered, ensure that you are using a PoE-compliant switch or
hub.
Why doesn’t the IP phone get an IP address?
Do one of the following:
Ensure that the Ethernet cable is plugged into the Internet port on the IP phone
and the Ethernet cable is not loose.
Ensure that the Ethernet cable is not damaged.
Ensure that the IP address and related network parameters are set correctly.
Ensure that your network switch or hub is operational.
Comments to this Manuals