Yealink SIP-T3 Specifications download pdf (Page 159)

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101

Configuring Advanced

Features

143

4. Enter the SIP URI (e.g., sip:[email protected]) in the Music Server URI field.

5. Click Confirm to accept the change.

Automatic Call Distribution

Automatic Call Distribution (ACD) enables organizations to manage a large number of

phone calls on an individual basis. ACD enables the use of IP phones in a call-center

role by automatically distributing incoming calls to available users, or agents. ACD

depends on support from a SIP server. ACD is disabled on the phone by default. You

need to enable it on a per-line basis before logging into the ACD system.

After the IP phone user logs into the ACD system, the server monitors the phone status

and then decides whether to assign an incoming call to the user’s IP phone. When the

phone status is changed to unavailable, the server stops distributing calls to the IP

phone. The IP phone will remain in the unavailable status until the user manually

changes the phone status or the ACD auto available timer (if configured) expires. How

long the IP phone remains unavailable is configurable by auto-available timer. When

the timer expires, the phone status is automatically changed to available. ACD auto

available feature depends on support from a SIP server.

You need to configure an ACD key for the user to log into the ACD system. The ACD key

LED on the IP phone indicates the ACD status.

Procedure

ACD can be configured using the configuration files or locally.

Configuration File

<y0000000000xx>.cfg

Assign an ACD key.

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Yealink SIP-T3 Specifications Page 159

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