i
User Guide for the SIP-T19P/SIP-T19 IP Phone x
User Guide for the SIP-T19P/SIP-T19 IP Phone 90 6. Click Confirm to accept the change. Note Music on hold (MoH) is the business practice of playing r
Advanced Phone Features 91 When you have placed a call on hold, the held party can hear the music. Note You can send and receive text messages using
User Guide for the SIP-T19P/SIP-T19 IP Phone 92 To send a text message: 1. Press Menu->Messages->Text Message->New Message. 2. Compose the
Advanced Phone Features 93 The LCD screen prompts “Delete Message?”. 4. Press the OK soft key to delete this message or the Cancel soft key to can
User Guide for the SIP-T19P/SIP-T19 IP Phone 94 To configure voice mail access codes via phone user interface: 1. Press Menu->Messages->Voice M
Advanced Phone Features 95 mail icon) on the LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service is u
User Guide for the SIP-T19P/SIP-T19 IP Phone 96 3. Enter the period time in the MWI Subscription Period (Seconds) field. 4. Click Confirm to accept
Advanced Phone Features 97 The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI s
User Guide for the SIP-T19P/SIP-T19 IP Phone 98
Troubleshooting 99 This chapter provides general troubleshooting information to help to solve the problems you might encounter when using your SIP-T19
Overview 1 This chapter provides the overview of the SIP-T19P/SIP-T19 IP phone. Topics include: Hardware Component Instructions Icon Instruction
User Guide for the SIP-T19P/SIP-T19 IP Phone 100 How to obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain
Troubleshooting 101 Check that the headset volume is adjusted to an appropriate level. Refer to Volume on page 25. What is the difference between u
User Guide for the SIP-T19P/SIP-T19 IP Phone 102 Why can’t I send a SMS to any other phone? SMS depends on support from a SIP server. Contact your sys
Troubleshooting 103 2. Select the desired value from the pull-down list of RTP Encryption (SRTP). 3. Click Confirm to accept the change. Note How t
User Guide for the SIP-T19P/SIP-T19 IP Phone 104 2. Click Reboot to reboot the phone. Note How to export PCAP trace? We may need you to provide a PC
Troubleshooting 105 How to export system log? We may need you to provide debug log information to help analyze problem. By default, you can export the
User Guide for the SIP-T19P/SIP-T19 IP Phone 106 To export the phone configurations via web user interface: 1. Click on Settings->Configuration. 2
Troubleshooting 107 How to upgrade firmware? To upgrade firmware via web user interface: 1. Click on Settings->Upgrade. 2. Click Browse to locate
User Guide for the SIP-T19P/SIP-T19 IP Phone 108 3. Press the OK soft key. The LCD screen prompts “Resetting…Please Wait!”. The LCD screen prompts “
Regulatory Notices 109 Contact your Yealink Authorized Reseller for information about service agreements applicable to your product. TO THE FULL EXTE
User Guide for the SIP-T19P/SIP-T19 IP Phone 2 Hardware component instructions of the SIP-T19P/SIP-T19 IP phone are: Item Description ① LCD Screen Sh
User Guide for the SIP-T19P/SIP-T19 IP Phone 110 Please place no heavy objects on the device in case of damage and deformation caused by the heavy l
Appendix A-Time Zones 111 Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 U
User Guide for the SIP-T19P/SIP-T19 IP Phone 112 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +0
Index 113 A About This Guide v Account Registration 50 Adding Contacts 31 Adding Groups 29 Administrator password 20 Anonymous
User Guide for the SIP-T19P/SIP-T19 IP Phone 114 No answer Forward 70 O Overview 1 P Packaging Contents 9 Phone Initialization 13
Overview 3 Icon Description Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-
User Guide for the SIP-T19P/SIP-T19 IP Phone 4 Power Indicator LED LED Status Description Solid green The phone is initializing. The phone is busy. Th
Overview 5 In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interfac
User Guide for the SIP-T19P/SIP-T19 IP Phone 6 Options Phone User Interface Web User Interface --Recent Call In Dialing --Auto Answer √ --Auto Redial
Overview 7 The following table shows documentations available for the SIP-T19P/SIP-T19 IP phone. Name Contents Where found Language Quick Installation
User Guide for the SIP-T19P/SIP-T19 IP Phone 8
Getting Started 9 This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T19P/SIP-T19
ii Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
User Guide for the SIP-T19P/SIP-T19 IP Phone 10 Phone Stand Power Adapter Handset & Handset Cord Ethernet C
Getting Started 11 If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone:
User Guide for the SIP-T19P/SIP-T19 IP Phone 12 advise you which one to use. AC power Power over Ethernet (PoE) AC Power To connect the AC power
Getting Started 13 After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone fin
User Guide for the SIP-T19P/SIP-T19 IP Phone 14 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Confirm to login. T
Getting Started 15 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept
User Guide for the SIP-T19P/SIP-T19 IP Phone 16 will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPP
Customizing Your Phone 17 You can customize your SIP-T19P/SIP-T19 IP phone by personally configuring certain settings, for example, contrast, langua
User Guide for the SIP-T19P/SIP-T19 IP Phone 18 The default language of the phone user interface is English. The phone will detect and use the same la
Customizing Your Phone 19 3. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The
iii Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are des
User Guide for the SIP-T19P/SIP-T19 IP Phone 20 4. Press the Save soft key to accept the change. The date and time displayed on the LCD screen will c
Customizing Your Phone 21 To change the administrator password via phone user interface: 1. Press Menu->Settings->Advanced Settings (password
User Guide for the SIP-T19P/SIP-T19 IP Phone 22 You can lock the keypad of your phone temporarily when you are not using it. This feature helps you to
Customizing Your Phone 23 You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing . To conf
User Guide for the SIP-T19P/SIP-T19 IP Phone 24 5. Press the Save soft key to accept the change or the Back soft key to cancel. Note To unlock the
Customizing Your Phone 25 You can press the Volume key to adjust the ringer volume when the phone is idle. You can also press the Volume key to adju
User Guide for the SIP-T19P/SIP-T19 IP Phone 26 2. Press or to select the desired ring tone. 3. Press the Save soft key to accept t
Customizing Your Phone 27 2. Click Browse to locate a ring tone (file format must be *.wav) file from your local system. 3. Click Upload to uploa
User Guide for the SIP-T19P/SIP-T19 IP Phone 28 To configure the directory via web user interface: 1. Click on Directory->Setting. 2. In the Dire
Customizing Your Phone 29 If there is only one list in the directory, press the Dir soft key to enter this list directly. The built-in phone directo
iv Yealink SIP-T19P/SIP-T19 firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specif
User Guide for the SIP-T19P/SIP-T19 IP Phone 30 The IP phone enters the local directory directly as there is only Local Directory in the directory by
Customizing Your Phone 31 3. Press the Option soft key, and then select Delete from the prompt list. The LCD screen prompts “Delete selected group?
User Guide for the SIP-T19P/SIP-T19 IP Phone 32 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press
Customizing Your Phone 33 If the contact has already existed in the local directory, the LCD screen will prompt “Overwrite the original contact?”. P
User Guide for the SIP-T19P/SIP-T19 IP Phone 34 The IP phone enters the local directory directly as there is only Local Directory in the directory by
Customizing Your Phone 35 - If only one number of the contact is stored in the local directory, press the Send soft key to dial out the number. -
User Guide for the SIP-T19P/SIP-T19 IP Phone 36 2. In the Search Source List In Dialing block, select the desired list from the Disabled column and t
Customizing Your Phone 37 You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or exp
User Guide for the SIP-T19P/SIP-T19 IP Phone 38 6. (Optional.) Select the contact information you want to import into the local directory from the pu
Customizing Your Phone 39 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press the Add soft key to acc
About This Guide v Thank you for choosing the SIP-T19P/SIP-T19 IP phone, exquisitely designed to provide business telephony features, such as Call H
User Guide for the SIP-T19P/SIP-T19 IP Phone 40 You can configure your new phone to access up to 5 corporate directories. The phone supports up to 200
Customizing Your Phone 41 To search for a contact in the corporate directory: 1. Press Menu->Dir->Remote Phone Book. If Remote Phone Book is
User Guide for the SIP-T19P/SIP-T19 IP Phone 42 3. Enter the refresh period of corporate directory in the Search Flash Time (Seconds) field. The defa
Customizing Your Phone 43 The detailed information of the entry appears on the LCD screen. To place a call from the call history list: 1. Press the
User Guide for the SIP-T19P/SIP-T19 IP Phone 44 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can upload you
Customizing Your Phone 45 Physically connect your headset and activate the headset mode for use. For more information on physically connecting a hea
User Guide for the SIP-T19P/SIP-T19 IP Phone 46 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change.
Customizing Your Phone 47 2. Customize specific features for these keys. 3. (Optional.) Enter a string that will appear on the LCD screen in the
User Guide for the SIP-T19P/SIP-T19 IP Phone 48 Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember. De
Customizing Your Phone 49 Dependencies: Type (Local Group) Line (the group you want to access) Usage: Press the programmable key to access the group
User Guide for the SIP-T19P/SIP-T19 IP Phone vi Anonymous Call on page 82 Documentations of the SIP-T19 IP phone have also been added. The followin
User Guide for the SIP-T19P/SIP-T19 IP Phone 50 Message screen. You can enter the text message and then send it. Zero Touch You can use this key featu
Customizing Your Phone 51 To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->A
User Guide for the SIP-T19P/SIP-T19 IP Phone 52 You can configure one or more replace rules (up to 100) to remove the specified string and replace it
Customizing Your Phone 53 3. Click Del to delete the replace rule(s). Note You can configure one or more dial-now rules (up to 100) on your phone.
User Guide for the SIP-T19P/SIP-T19 IP Phone 54 To configure the delay time for dial-now rule via web user interface: 1. Click on Features->Genera
Customizing Your Phone 55 2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. 3. Click Confirm to accept the
User Guide for the SIP-T19P/SIP-T19 IP Phone 56 3. Click Confirm to add the block out number. Note Public telephone networks in countries around the
Customizing Your Phone 57 You can enable live dialpad on the SIP-T19P/SIP-T19 IP phone, which enables the IP phone to automatically dial out the pho
User Guide for the SIP-T19P/SIP-T19 IP Phone 58 2. Enter the desired number in the Number field. 3. Enter the delay time (in seconds) in the Hotlin
Basic Call Features 59 The SIP-T19P/SIP-T19 IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN
Table of Contents vii About This Guide ... v In This Guide ...
User Guide for the SIP-T19P/SIP-T19 IP Phone 60 Using the headset You can also dial the number first, and then choose the way you want to speak to
Basic Call Features 61 To place a call using the headset: 1. With the optional headset connected, press to activate the headset mode. 2.
User Guide for the SIP-T19P/SIP-T19 IP Phone 62 To answer a call using the hands-free speakerphone mode: Do one of the following: - Press
Basic Call Features 63 To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. T
User Guide for the SIP-T19P/SIP-T19 IP Phone 64 To view placed calls list when the phone is in the pre-dialing screen: 1. Pick up the handset or pres
Basic Call Features 65 You can enable auto redial to redial the phone number automatically when the called party is busy. You can also configure the
User Guide for the SIP-T19P/SIP-T19 IP Phone 66 2. Wait for a period of time or press the OK soft key to redial the phone number. The phone will retr
Basic Call Features 67 1. Press the OK soft key, the phone returns to the idle screen and call completion is activated. When the called party becom
User Guide for the SIP-T19P/SIP-T19 IP Phone 68 You can mute the microphone of the active audio device during an active call, and then the other party
Basic Call Features 69 Multiple Calls on Hold: If multiple calls are placed on hold: 1. Press or to switch between the calls, and
User Guide for the SIP-T19P/SIP-T19 IP Phone viii Volume ...
User Guide for the SIP-T19P/SIP-T19 IP Phone 70 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between
Basic Call Features 71 To enable call forward via phone user interface: 1. Press Menu->Features->Call Forward. 2. Press or
User Guide for the SIP-T19P/SIP-T19 IP Phone 72 c.) If you select No Answer Forward: 1) Press or , or the Switch soft key to s
Basic Call Features 73 Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the Fwd soft key. 2.
User Guide for the SIP-T19P/SIP-T19 IP Phone 74 Directory on page 27 for more information.). - Press the Dir soft key, and then select History. Selec
Basic Call Features 75 To configure call waiting via phone user interface: 1. Press Menu->Features->Call Waiting. 2. Press or
User Guide for the SIP-T19P/SIP-T19 IP Phone 76 3. Enter the number of the second party and press , , or the Send soft key. 4. Wh
Basic Call Features 77 3. Enter the conference URI (e.g., [email protected]) in the Conference URI field. 4. Click Confirm to accept the cha
User Guide for the SIP-T19P/SIP-T19 IP Phone 78 You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T19P/SIP-T19 IP p
Basic Call Features 79 2. Enter the directed call pickup code in the Directed Call Pickup Code field. 3. Click Confirm to accept the change. To c
Table of Contents ix Intercom ...
User Guide for the SIP-T19P/SIP-T19 IP Phone 80 To pick up a call directly: 1. Pick up the handset. The DPickup soft key appears on the LCD screen.
Basic Call Features 81 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change. To configu
User Guide for the SIP-T19P/SIP-T19 IP Phone 82 To pick up a call in the group: 1. Pick up the handset. The GPickup soft key appears on the LCD scree
Basic Call Features 83 2. Press or to select Enable from the Send Anonymous field. 3. (Optional.) Press or to
User Guide for the SIP-T19P/SIP-T19 IP Phone 84 4. (Optional. ) Enter the anonymous call rejection on code in the Reject On Code field. 5. (Optional
Advanced Phone Features 85 This chapter provides operating instructions for the advanced features of the SIP-T19P/SIP-T19 IP phone. Topics include:
User Guide for the SIP-T19P/SIP-T19 IP Phone 86 3. Select Hot Desking from the pull-down list of Type. 5. Click Confirm to accept the change. Note
Advanced Phone Features 87 Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. The SIP-T19P
User Guide for the SIP-T19P/SIP-T19 IP Phone 88 Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call.
Advanced Phone Features 89 Paging Barge Paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming mu
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